Surgical Instruments
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Ordering Process
- Can we cancel or modify an order after it has been placed?
- How do you handle international shipments and customs clearance?
- Do you offer expedited shipping options?
- Can we track our order once it’s been placed?
- What are the accepted payment methods?
- Is there a minimum order quantity requirement?
- What information do you need from us to process an order?
- What information do you need from us to process an order?
- How can I place an order?
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Product Information
- Do you offer training programs for using the instruments effectively?
- Can you assist with product recommendations based on surgical specialties?
- Are there any special care instructions for maintaining the instruments?
- Do you offer any sterilization services for the instruments?
- Can you provide certification or regulatory documentation for the instruments?
- Are there instructional videos or manuals available for using the instruments?
- Do you provide product specifications and dimensions?
- Can I view product catalogs online?
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General Information
- Can we request samples before placing bulk orders?
- Do you offer discounts for bulk orders?
- What is the typical lead time for orders?
- How do you ensure the quality of your instruments?
- Do you offer warranty or guarantees on your instruments?
- What materials are your instruments made of?
- Do you provide customized instrument sets
- Are your instruments suitable for all surgical specialties?
- Do you offer complete surgical instrument sets procedure-wise?
- What types of surgical instruments do you offer?
- Technical Support
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Distributor Partnership
- Is there a process for handling distributor feedback or suggestions?
- Can distributors request marketing materials or promotional support?
- What support do you provide to your distributors?
- Are there territorial restrictions for distributorship?
- What are the requirements for becoming a distributor?
- Do you offer exclusive distributorship opportunities?
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Regulatory and Compliance
- What measures do you take to ensure ethical business practices?
- Are there any ongoing certifications or audits for your company?
- How do you ensure adherence to quality standards during manufacturing?
- Can you provide documentation for regulatory compliance?
- Are your products compliant with international regulatory standards?
- After-Sales Service
- International Shipping and Customs